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one.com career site
Customer Service · Cebu City · Hybrid Remote

Now Hiring: Customer Service Representatives

If you're ready to embark on a fulfilling career where you'll be appreciated, challenges, and supported. Apply now, and let's shape the future of exceptional service - one conversation at a time.

Requirements:

  • High school diploma, general education degree or equivalent
  • Customer-focused, positive, service-oriented attitude
  • Clear and concise conveyance of solutions based on customer needs
  • Daily interaction and problem-solving with colleagues to foster teamwork and efficiency

Competencies Required:

  • Handling customer support via chat, email, and social media channels
  • Ensuring high customer satisfaction by identifying core issues effectively
  • Taking ownership of customer cases with timely follow-ups and escalating issues or potential improvements appropriately
  • Meeting personal qualitative and quantitative targets
  • Problem-solving mindset with the ability to thrive in high-pressure environments
  • Strong written and verbal communication skills
  • Receptiveness to feedback and coaching for skill improvement
  • Effective multitasking, prioritization, and time management
Department
Customer Service
Locations
Cebu City
Remote status
Hybrid Remote
Employment type
Full-time

About one.com

Welcome to one.com, where innovation meets passion. We are a leading web hosting and domain registration company dedicated to empowering individuals and businesses online. Since 2002, we have been committed to delivering reliable, user-friendly, and affordable web services. Our mission is to make it easy for anyone to build and maintain an online presence, and we believe in integrity, innovation, and putting our customers first.

Founded in 2002
Customer Service · Cebu City · Hybrid Remote

Now Hiring: Customer Service Representatives

If you're ready to embark on a fulfilling career where you'll be appreciated, challenges, and supported. Apply now, and let's shape the future of exceptional service - one conversation at a time.

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