Customer Service
·
Cebu City
·
Hybrid
Customer Service Representative – German | Join Our Dynamic Team!
Do you thrive in a fast-paced environment where you can make a real impact? one.com is looking for dedicated and customer-focused individuals to join our team!
Requirements:
- High school diploma, general education degree or equivalent
- Customer service experience preferred but not required
- Basic, intermediate, or fluent German; excellent English communication
- Basic computer literacy, familiarity with internet terminologies
- Strong collaboration, multitasking, time management, and adaptability
- Professionalism, empathy, and problem-solving skills
Competencies Required:
- Manage inbound or outbound calls, chats, and emails in German and English
- Address customer inquiries professionally and efficiently
- Identify needs, clarify concerns, and provide resolutions
- Collaborate with internal teams and escalate issues when needed
- Support onboarding and training of new team members
- Stay updated on company policies, products, and best practices
- Cross-sell and upsell products and services
- Department
- Customer Service
- Locations
- Cebu City
- Remote status
- Hybrid
- Employment type
- Full-time
About one.com
Welcome to one.com, where innovation meets passion. We are a leading web hosting and domain registration company dedicated to empowering individuals and businesses online. Since 2002, we have been committed to delivering reliable, user-friendly, and affordable web services. Our mission is to make it easy for anyone to build and maintain an online presence, and we believe in integrity, innovation, and putting our customers first.
Founded in
2002
Customer Service
·
Cebu City
·
Hybrid
Customer Service Representative – German | Join Our Dynamic Team!
Do you thrive in a fast-paced environment where you can make a real impact? one.com is looking for dedicated and customer-focused individuals to join our team!
Loading application form