Are you someone who thrives in a fast-paced, customer-focused environment?

Do you enjoy solving problems and making a real difference? 

one.com is looking for motivated and customer-focused individuals to join our team!

Your Tasks

Technical Problem-Solving:

• Troubleshoot technical issues with cookie banners, privacy policies, and consent management implementations
• Debug JavaScript implementations and API integrations
• Analyze website configurations to identify consent management issues
• Test and reproduce customer-reported bugs
• Document technical issues with clear reproduction steps for engineering

Process Improvement:

• Develop & improve internal tooling and support processes
• Identify patterns in support requests to improve product and documentation
• Help onboard and mentor new support team members as needed

Cross-Team Collaboration:

• Collaborate with engineering on solutions for recurring issues
• Participate in product meetings to represent customer voice
• Work with legal team to understand compliance requirements and communicate them to customers

Customer Support:

• Respond to escalated customer inquiries via email, chat, and ticketing system
• Support tier 1/ tier-2 team in guiding customers through integration processes and best practices
• Create and maintain support documentation and knowledge base articles
• Handle system support requests from large customers and agencies

Qualifications

• Educational background in Computer Science or Computer Engineering or a relevant field
• Professional English communication skills (written and spoken)
• Proficient in HTML/CSS/JavaScript, Chrome DevTools, API/Integration knowledge, Jira / GitHub, SaaS Architecture & Deployment Models
• Google Tag Manager and Back-end scripting experience
• A team-oriented mindset and a pro-active attitude
• You’re efficient and can quickly adapt to new situations
• A natural problem-solver with empathy and professionalism

What We Offer

• The chance to work with a leading name in web hosting and digital solutions.
• A vibrant, collaborative team where your ideas and contributions matter.
• Competitive salary with attractive performance-based bonuses.
• Health Insurance
• A free website with a domain and hosting, where you can choose your domain name.