Are you someone who thrives in a fast-paced, customer-focused environment? Do you enjoy solving problems and making a real difference? one.com is looking for motivated and customer-focused individuals to join our team!

Your tasks

• Handle inbound and outbound customer interactions via calls, chats, and emails
  •   Respond to billing, domain, email, hosting, and website-related queries with professionalism, empathy, and efficiency
  •  Troubleshoot technical issues and provide effective, timely solutions
  • Manage escalations by coordinating with SMEs, Team Leads, and other departments, ensuring prompt follow-ups
  • Collect and relay customer feedback on products, services, and support experience
  • Attend and participate in trainings, e-learning, and team sessions; assist in coaching if assigned
  • Maintain high customer satisfaction (NPS), chat efficiency, and contact resolution rates
  • Collaborate with internal teams and stay updated on company policies, products, and services
  • Recommend and upsell relevant products and services when appropriate

Your qualifications
• High school diploma or equivalent education
• Strong English communication skills (written and spoken)
• Basic computer literacy and familiarity with internet-related tools
• A team-oriented mindset and a pro-active attitude
• You’re efficient and can quickly adapt to new situations
• A natural problem-solver with empathy and professionalism

Nice to have
• Experience in customer service
• Proficiency in an additional language (especially Dutch)

What we offer

• The chance to work with a leading name in web hosting and digital solutions.
• A vibrant, collaborative team where your ideas and contributions matter.
• Competitive salary with attractive performance-based bonuses.
• Health Insurance
• A free website with a domain and hosting, where you can choose your domain name