The Business Development Specialist drives revenue growth by proactively engaging customers, understanding their needs, and recommending high-value products and services.
The role focuses on enhancing customer experience while identifying and converting opportunities to maximize customer value.

Your Responsibilities:
Accountability A: Proactive Customer Outreach & Engagement - 45%
• Conduct outbound calls to customers across assigned markets
• Build and maintain strong customer relationship
• Identify customer needs and potential opportunities
• Ensure consistent follow-up with customers
• Increase customer retention and loyalty, to prevent churn

Accountability B: Product Experience & Satisfaction Checks - 15%
• Evaluate customer satisfaction with current products/services
• Ask structured questions to customers to uncover pain points
• Document feedback and recurring issue for the team
• Escalate critical concerns to relevant teams
• Contribute to improving overall customer experience

Accountability C: Premium Care Upselling & Revenue Growth - 15%
• Drive the introduction and promotion of Premium Care services as a key priority
• Clearly communicate benefits and value propositions
• Handle objections and customer concerns effectively
• Identify upsell opportunities during conversations
• Achieve individual and team sales targets

Accountability D: Activation of High-Value Products & Features - 10%
• Support customers in activating key products/features
• Provide simple, step-by-step guidance
• Encourage adoption of premium functionalities
• Reduce barriers to product usage
• Ensure customers realize product value quickly

Accountability E: Market-Specific Communication & Localization - 10%
• Adapt communication to non-native English speakers

• Simplify messaging for clarity and understanding
• Demonstrate cultural awareness in conversations
• Adjust tone and approach per market needs
• Build trust through clear and effective communication

Accountability F: CRM Management & Reporting - 5%
• Log all customer interactions accurately in CRM
• Track sales activities and pipeline progress
• Monitor performance against KPIs
• Generate reports and insights for management
• Maintain data quality and consistency

Your Qualifications
• Strong command of English, with confidence in communicating with international
customers
• Strong sales experience with a commercial mindset, balanced with customer service
skills
• Experience with WordPress, web hosting, and overall website management.
• Self-starter with the ability to work independently and manage own pipeline
• Strong team player with good collaboration skills

Ideal Profile:
• Passion for creating websites

We welcome talent in all its diversity. Your gender, background, age, beliefs, or personal story do not define your opportunities here, what matters to us is mutual respect, personal appreciation, and creating a workplace where motivation and collaboration thrive.

We believe in supporting your personal and professional growth, recognizing you as both an individual and a valued team member.

We want to continue to grow with you and why we look forward to getting to know you.